FAQ

Welcome to Cosmoswin Frequently Asked Questions page. Here you will find the answers to the key questions raised by our Clients. In case you have a problem that is not covered in our FAQ list, our Customer Support team will be happy to assist you, and maybe your query will find its way into our frequent questions list.

How can I open an account in Cosmoswin?

In order to register an account in Cosmoswin, click "Registration/Регистрация" at the top right of the website. Registration process is required only once and it will last just a few minutes.

Why do you require my personal details? Do you warrant their security?

Your personal data is requested to verify your identity, age, current address, as well as to execute financial transactions. TotoGaming applies the latest data encoding technology to secure your personal details.

Can I have more than one account with Cosmoswin?

You can only have one account in Cosmoswin.

How can I see the history of my bets?

In order to view your bets, please enter the section "Balance", then "Bet History". Choose the bet period and status in the open window and click “Show” button.

I have forgotten my username and/or password. What shall I do?

In order to reset your password please click on "Forgot Password?/Забыли пароль?" at the top right corner of the website and follow the instructions. If you have forgotten your username, please contact our Customer Support Service by sending an е-mail to Email address [email protected] and your username will be recovered once your identity is confirmed.

How do I place a bet?

When you have already chosen the event you want to bet on, just click on the game outcome you want and the bet you’ve chosen will appear in the bet slip on the top right corner of your screen. Once the bet slip has opened, enter the amount that you wish to bet, and the bet slip will automatically calculate your potential winning. Click on "Place bet" to make your bet. The bet amount will be deducted from your account balance.

How can I see whether my bet was accepted?

Once you have confirmed your bet by clicking on "Place bet" in the bet slip, you will receive confirmation of acceptance, if the bet has been placed successfully. Each bet you place will appear in your account. Please note that a bet, once placed, can no longer be cancelled.

I placed a bet by accident. What shall I do?

Unfortunately once you have confirmed your bet by clicking on "Place bet" the bet is accepted and can no longer be cancelled. Check your choice once more before you make a bet.

What bet types can I place in Cosmoswin?

Cosmoswin offers a wide variety of sports, leagues, matches and bets – both pre-match and Live! For more information on bet types visit our section "Bet types".

What is the minimum and maximum stake I can place?

The minimum bet you can place is 0.1 USD or equvilaent in other currency. The maximum bet is 10,000 (ten thousand) USD. The maximum winning amount of any bet must not exceed 30,000 thirty thousand) USD.

What currencies can I bet with?

Currently you can register and bet in following currencies: USD, CAD, EUR

Can I transfer money between Sport and Casino accounts?

Yes. In order to transfer money between Sport and Casino, click on the “Transfer” button at the top right of the screen. Fill in the money you have to transfer in the "Amount" field. After the above mentioned activities click on the “Confirm” button.